These refund policies apply to all orders placed through this website and explain the conditions, processing procedures, and related rules for refund applications.
Due to ongoing losses, the merchant has decided to clear out all inventory at a loss. Currently, all products are being sold at discounted clearance prices.
Refund Application Conditions
Customers may apply for a refund if the following situations occur after receiving the goods:
- The goods were damaged during transportation.
- The wrong goods were received or did not match the order.
- The goods have obvious quality problems that affect normal use.
Due to the special nature of clearance sales, minor differences in appearance, minor differences in workmanship, or packaging issues are generally not considered grounds for a refund.
Refund Application Time
Customers may submit a refund application within 30 days of signing for the goods.
Applications submitted after this period may not be processed. It is recommended to contact customer service as soon as possible for processing.
Refund Review Process
After a refund request is submitted, the following review process will proceed in sequence:
- Verify order information
- Review the issue description and related evidence
- Determine if the refund conditions are met
- Proceed to subsequent processing
Once approved, the refund will proceed to the execution stage.
Refund Arrival Time
After approval, the refund will generally be returned to the original payment account within approximately 3 business days.
The specific arrival time may vary slightly depending on the payment channel or bank processing time.
Return Policy
In some cases, we may require customers to return the goods. Whether a return is necessary will depend on the specific circumstances.
If a return is required, we will provide corresponding instructions.
Non-Refundable Situations
Refunds are generally not supported in the following situations:
- Due to personal reasons (e.g., dislike, accidental purchase, etc.)
- Goods that have been used normally or damaged by human error
- Orders that have exceeded the refund application period
Service Description
We value every customer’s reasonable request and will continuously optimize our processing procedures to improve the refund and after-sales experience.